Entries Tagged 'Tech Support' ↓

Struggled today to find the cause of a client’s browser choking on certain web pages that contain javascript. Not all pages with javascript fail to load but, for example, http://www.nytimes.com did. The problem occurred after upgrading to 10.5.8 and Safari 4.0.3. And, related or not, Mail gets no further than “downloading 1 of 31 new mesages”. Hmmm.

I was recently asked how far I travel to help people. The answer is, “I don’t know!”. No one has yet asked me to travel to see them and had me reply, “I can’t do that”. But I do charge travel time if it’s south of, say, Damariscotta. Travel rates are negotiable.

Shortly after getting the new laptop, which came with 10.4 installed, I did an erase and install of 10.5. Shortly after doing this, I noticed the keyboard started freezing, while the touchpad and button worked just fine. “Oh no”, I thought, this is where I come to regret getting the refurb. But a little digging around found an article at MacFixIt.com. One of the posters suggested the following command:

sudo update_prebinding -force -root /

If you have this issue, copy and paste this into a Terminal window and hit return. Wait for the command to complete (you’ll get a prompt back) and reboot. This fixed the problem for me. I see the same issue is mentioned at AppleInsider but they say that no fix has been found. Perhaps I was lucky.

PC Magazine has their latest reader survey out. As they say,

“What’s left to say? If you buy a Mac, not only will you in all likelihood love it, but you’re also going to recommend it to your friends while enjoying all the time you can spend not fixing it.”

And, should something go wrong with your Mac, you can at least know that their Tech Support and repair service rate higher than anyone else.

As always, I recommend Applecare to extend your 1 year warranty to 3 – it’s well worth it.