iPhone Class at Camden Public Library

My next class, iPhone Basics, is also going to be at the Camden Public Library - on November 3rd. It will be held in the Jean Picker room from 12:00 to 2:00 and will cost $100. You can sign up for it here:


We will cover basics such as taking and organizing photos, using the calendar, finding what you need on your phone from contacts to notes, and using the Wallet app.

iCloud class at Camden Public Library

I'm excited about a class I will be teaching at the Camden Public Library, “Your Mac and your iPhone”. We will concentrate on learning to use your Mac and iPhone more efficiently. Emphasis will be on Apple’s iCloud services and how they make both devices work better together.

The class will be on October 6th from 12:00 to 4:00 in the Jean Picker Room. There will be a brief break in the middle and the cost will be $160 per person. Class size is limited to 12 people. You can register for the class here:


This will be a hands on class, so you will need to bring your laptop and your iPhone. Please let me know if you have any questions and I look forward to seeing you at the class!

Opening Files in the Trash

In OS X, you can't open a file when it's in the trash, right? If you try, you'll get a message like this, "The document 'xyx' can't be opened because it's in the Trash."

Today, however, I discovered that you can indeed open a file in the trash. All you have to do is have a shortcut to the file in the right hand side of the dock - where you find shortcuts to files and folders (as opposed to the left hand side, where you'll find shortcuts to applications). Such a shortcut will continue to open a document, with no warning message, even after the document has been put in the trash. 

I'm pretty sure this a bug and not a feature. At some point a client of mine dragged a file that had such a shortcut to the trash. They kept using the shortcut to open the file, and didn't empty the trash for months. Then they emptied the trash. And because TimeMachine doesn't back up the trash, they were out of luck. No file to recover.




Rescuing Hard Drives

Most of the time, when a client has a drive which won't boot and I can't fix it in the computer, I remove the bad drive from the machine and put it in a USB docking station. This removes the possibility that a malfunction in the computer itself is causing the problem and allows me to either copy the data to another drive if possible, or run one of several rescue or repair programs that I use. This weekend, however, I ran into something new. 

I had stopped in to see a client whose laptop wouldn't boot. Following instructions they had found online they had been able to boot to the OS X rescue partition but hadn't progressed much further than that. I decided to boot into single user mode and run fsck. The drive took much longer than usual to boot this way, but despite reporting an i/o error, fsck did find one error and was able to fix it. I then typed 'exit', hoping OS X would launch successfully, but instead got I two more i/o errors. I decide to shut down at this point and bring the computer home.

Once I got the machine home I opened it up and put the drive in the docking station. At this point I was stymied: the drive didn't show up in Disk Utility, and none of my other tools could see it either. I began to think I'd used up the last time this drive would mount anywhere. Recalling that the drive had mounted when I booted it at the client's house, I  decided to try placing it back in the laptop and boot into target mode. I'd never seen this work before when a docking station had failed, but thought I'd give it a try. To my pleasure and surprise, it worked. I was then able to use CopyCatX to make a good image of the drive. It took a while, but it worked. So - if your docking station fails to mount a drive, consider putting it in a computer and booting into Target Mode.